A Web-Based Mindfulness Stress Management Program in a Corporate Call Center: A Randomized Clinical Trial to Evaluate the Added Benefit of Onsite Group Support.
Study Goal
The researchers aimed to determine the effectiveness of an 8-week web-based mindfulness stress management program (WSM) in a corporate call center and the added benefit of group support.
Results Summary
All active groups showed significant reductions in perceived stress and increases in emotional and psychological well-being compared to the control group. Group support improved participation, engagement, and outcomes, though online usage was low with participants favoring CD use and group practice.
Population
Employees at a corporate call center (161 participants).
Effective Dosage
8-week program (specific frequency not detailed).
Duration
8 weeks (with follow-up at weeks 16 and 1 year).
Interactions
None mentioned.
| Intervention | Direction | Endpoint | Population | Dosage | Impact | Claim # |
|---|---|---|---|---|---|---|
8-week web-based, mindfulness stress management program (WSM) | decrease | perceived stress | participants in a corporate call center | - | demonstrated significant reductions | #1 |
8-week web-based, mindfulness stress management program (WSM) | increase | emotional and psychological well-being | participants in a corporate call center | - | demonstrated significant increases | #2 |
group support | increase | participation | participants in a corporate call center | - | improved | #3 |
group support | increase | engagement | participants in a corporate call center | - | improved | #4 |
group support | increase | outcomes | participants in a corporate call center | - | improved | #5 |
OBJECTIVE: The objective of this study is to determine the effectiveness of an 8-week web-based, mindfulness stress management program (WSM) in a corporate call center and added benefit of group support. METHODS: One hundred sixty-one participants were randomized to WSM, WSM with group support, WSM with group and expert clinical support, or wait-list control. Perceived stress, burnout, emotional and psychological well-being, mindfulness, and productivity were measured at baseline, weeks 8 and 16, and 1 year. RESULTS: Online usage was low with participants favoring CD use and group practice. All active groups demonstrated significant reductions in perceived stress and increases in emotional and psychological well-being compared with control. Group support improved participation, engagement, and outcomes. CONCLUSION: A self-directed mindfulness program with group practice and support can provide an affordable, effective, and scalable workplace stress management solution. Engagement may also benefit from combining web-based and traditional CD delivery.